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Emirates NBD Customer Care Number – Burj Diary

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Customer care plays a crucial role in shaping a bank’s image to the users. When the client’s financial concerns are promptly heard and taken care of, it enhances their trust in the business, which fosters long-term relationships and loyalty. On the other hand, inadequate customer service damages the firm reputation, ultimately leading to loss of revenues.

Emirates NBD (ENBD) is one such institute that understood the subject perfectly and consistently stood out in ensuring client satisfaction through its excellent customer support network. In this guide, we’ll reveal all the details on Emirates NBD customer care and different ways you can contact their team for support. If you’re new to ENBD and wondering how you can seek instant help to resolve your account issues, then look no further because we’ve explained everything below. 

Emirates NBD Customer Care

As a leading financial firm in the Middle East, ENBD offers several innovative and efficient banking solutions to the residents, and its customer service is no exception. To ensure users get comprehensive, personalized assistance all the time, the bank has introduced several online and offline contact platforms. Here’s a complete list of different ways you can get in touch with their staff to register your queries and complaints. 

  • Phone Call
  • What’s App 
  • Online Banking   
  • Mobile Banking
  • Email Service
  • Branch Visit
  • Post

Let’s explore each of these one by one. 

Phone Call

The quickest way of contacting ENBD is by calling them on their 24/7 customer care number, which is 600 540000. For added convenience, the bank has set up specific numbers to handle queries relevant to different kinds of banking. You can make direct calls to these contacts, as enlisted below, for more efficient and faster assistance. 

Type of Banking UAE Callers Outside UAE
Personal Banking +971 600 54 0000 +971 600 54 0000
Priority Banking  800 100 +971 4 316 0333
Business Banking 600 54 0009 +971 600 54 0009
Private Banking 800 456
Corporate and Institutional Banking +971 4 201 2812

 

All the ENBD contact center services are available 24/7 except on Fridays between 12:30 PM and 2 PM. However, the corporate and institutional banking number operates only from 8 AM to 4 PM on Mon-Fri. So, make sure you dial these during operational timings.

Note that they have paid toll numbers only, which means you’ll be charged for all the phone calls. 

WhatsApp

If you don’t have enough phone credit, you can also chat live with the Emirates NBD Customer Care team on their WhatsApp number. Here’s how. 

  • Type subscribe and send it to +971 600 540000, the official ENBD What’s App 
  • Click on Explore services, then select the card inquiries or account inquiries option
  • Select my card details and press other inquiries, or go to my account details and select other inquiries
  • Mention why you want to chat with an agent in the reason and then click Confirm 
  • A representative will talk to you within 30 minutes of the request

The chat timings on What’s App are from 8 AM to 10 PM daily. 

Online Banking

You can also use your online ENBD banking account to speak with their customer service personnel. Let’s see how. 

  • Log in to your ENBD online banking account
  • Go to the navigation menu and enter the services option 
  • Scroll down and select here to help you tab 
  • Click on messaging, then press the new message option
  • Choose the topic relevant to your query, write your request, and then hit send
  • The bank representatives will get back to you in the next 24 hours

Note: The above method is for individuals who have switched to the ENBD X Mobile App. In case you’re still using their old online banking, you’ll have to take the following steps. 

  • Log in to the former online banking portal of ENBD
  • Select the Online Advice tab and enter your private wall 
  • Pick the relevant topic, mention your inquiry, and press the send button 
  • You’ll be approached by the bank staff within the next 24 hours to address your concerns

Mobile Banking

Another convenient way to get in touch with Emirates NBD customer care is through their mobile application. It’s handy as it allows you to talk to their agents on the go. 

Here’s how to register your concern using the ENBD X App.

  • Download the Emirates NBD X Application 

App store

Play store

  • Log in/Register using your account credentials
  • Press the services button at the bottom of the home page 
  • Scroll down to the messaging tab and select New Message 
  • Choose your topic, type the request, and click send 
  • The bank will contact you back within a day (24 hours)

Those using the old ENBD Mobile application would be following the steps mentioned below. 

  • Log in to the prior ENBD Mobile App.
  • Click on the three lines icon on the top left corner of home page 
  • Go to the requests tab, click the Contact Us option, and then select Send Us Feedback
  • Choose the inquiries, complaints, or suggestions tab depending upon your concern and then select the feedback type 
  •  Write your comments and press send 
  • The ENBD team will reach out to you in the next 24 hours 

Email Service

If you’re not comfortable with phone calls and online banking, you can also email your concerns and queries to Emirates NBD customer care. It proves to be helpful when you want to inform the bank of your matter in detail with attached pictures or proofs. 

The customer support email of ENBD is customersupport@emiratesnbd.com

There’s a separate email for corporate and institutional banking queries, which is as follows: 

CCS@EmiratesNBD.com

Points to remember for email queries: 

  • After sending an email, you should expect to receive an answer in 2 business days. 
  • Only general banking services are provided through emails, so if your questions are relevant to online, mobile, or other specific banking, it’s best to contact ENBD by call (+971 600 54 0000) 
  • The bank recommends connecting through online and mobile banking or directly reaching out to relationship managers for queries that involve sharing sensitive accounts or financial information. 
  • Beware of scam emails demanding confidential details like PIN, ID, and passwords, as the bank never requests users to provide these details either directly or through email links. 

Branch Visit

If you’ve tried all the above ways and still haven’t got your problems resolved, it’s best to go to an ENBD branch and ask for assistance in person. You can also contact your allocated relationship manager directly for help if possible. 

Emirates NBD has over 200 branches across all UAE emirates, including Dubai, Abu Dhabi, Sharjah, RAK, Ajman, Fujairah, and Umm Al Quwain. You can locate the nearest ENBD branch to your area.

Post

While it appears to be the most outdated way, you also have the option of communicating with Emirates NBD customer care by post. 

Draft your complaint in writing, enclose it in an envelope, attach the required stamps, and send it to the ENBD postal address given below.

Emirates NBD Bank, PO Box 777, Deira, Dubai, UAE

Additional Things to Consider Regarding ENBD Customer Care

  • To expedite the resolution process, make sure you give the exact details about the subsequent things to the bank
  • Precise and complete complaint information
  • Time and Date when the problem first occurred or when the incident first happened, like in the case of stolen cards 
  • Accurate number of the impacted account, credit or debit card 

What happens after submitting requests to customer support? 

After the bank receives a service request, the users are given a reference number in the next 2 business days. It helps banks to identify and sort your matters more efficiently. You’ll use the provided reference number in the future to ask questions about your submitted query.

How long the bank will take to solve your problem? 

It primarily depends on the nature of the issue you’re facing. Most of the common complaints are resolved within 2-3 days. However, some requests may involve contacting other institutions or banks to reach a decision, which could take up to 15 business days or more. 

ENBD Debt Assist Program: 

The Emirates NBD also runs a debt assistance program to facilitate individuals in paying off their due loans or credits through tailor-made solutions. In case you are unable to repay your Personal, Auto, or Home loans or credit card amounts due to financial difficulties, you can take advantage of the program and settle your debts with ease. Visit here: https://www.emiratesnbd.com/en/help-and-support/debt-assist  to find more information on it. 

What to do if you don’t get a satisfactory solution from the bank?

In the event you’ve tried all options but still haven’t received an acceptable outcome from the bank, you possess the right to file your complaint at the Central Bank of UAE. www.centralbank.ae 

However, such an occasion is highly unlikely to occur as the ENBD claims to employ strict measures to ensure a robust and fair complaint-resolving procedure. 

Learn more about Emirates NBD on their online accounts:

FAQs

How to contact Emirates NBD customer care? 

You can connect with ENBD’s customer service team through phone calls, website baking, online banking, WhatsApp, emails, posts, and physical branch visits, as explained above. 

What’s the customer support number for Emirates NBD banks in UAE? 

It is 600 540000. 

Are ENBD customer care contacts toll-free? 

No, they are not toll-free. Therefore, don’t be surprised if you see a deduction in your phone credit after making the calls. 

Can I get loans and other general account information through customer care? 

Yes, they guide users about potential loans and account plans they can register for. You can also obtain general data on other financial bank products, like debit/credit cards. 

How can international users approach Emirates NBD customer care?

If you’re an international client, you can call their specific international customer service numbers as mentioned above or utilize online, mobile, or WhatsApp banking facilities to ask for support in the comfort of your home.

Now that you have all the intricate details on Emirates NBD customer care at your disposal, go and inquire about your concerns and queries through your preferred method right away. We hope you enjoy swift resolutions with ENBD. Good Luck!

Rawiyah Hadiyah
Rawiyah Hadiyah
Rawiyah Hadiyah Bishara is a Dubai resident and passionate blogger specializing in all things UAE. With an insider's knowledge of Dubai and the UAE, she brings to life the vibrant culture, attractions, and hidden gems of this remarkable destination. Rawiyah's engaging content invites travelers and locals alike to explore the UAE's wonders.
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